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LKCS Measures Exceptional Customer Satisfaction with Near-Perfect Net Promoter Score

Posted by on September 4th, 2019 in News
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LKCS has achieved a Net Promoter Score (NPS) of 91 on its recent client satisfaction survey. The score highlights the success of LKCS’ “We do that” culture and continues a year of growth and innovation for the company.

The NPS is used to measure each client’s willingness to recommend a company’s products or services to others, to determine the customer’s loyalty to the brand, and as a way to measure overall customer satisfaction with the company’s products or services.

Net Promoter Scores can range from -100 to +100. A positive score, or an NPS above 0, is considered to be “good.” Any scores greater than 50 are “excellent”, with scores anywhere above 70 considered to be “world-class.”

“Serving our clients is our number one priority and their experience is at the heart of all we do,” said Sid Haas, Vice President of Business Development at LKCS. “We are ecstatic with our NPS score of 91, as it demonstrates our customers obviously appreciate the quality of our solutions and the benefits that they receive from working with us.”

With a survey response rate of 19.5%, the vast majority of LKCS clients clearly indicating that they are loyal and enthusiastic promoters of the company.

“The primary reason our score was so high is because of the whole LKCS team, their dedication to our customers and how much they all care” says Rose Pollard, LKCS’ Chief Financial Officer. “We often marvel at the dedication of our team. Their jobs are by no means easy. No day is ever the same as any day before.”

Net Promoter, NPS and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.

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